• Frequently Asked Questions

Fit & sizing

Most of our garments are true to size. See each product description for fitting advice for each style of garment.

Small - Size 8-10

Medium - Size 12-14

Voluptuous (Large) - Size 16-18

Very Voluptuous (XL) - Size 18-20

Extra Voluptuous (XXL) - Size 20-22

We love chatting to our customers and helping them find the right garment with the right fit. Feel free to call us Monday to Thursday between 9am and 4pm on +61 2 9905 1462

Shapewear can be a bit tricky to put on, but if you step in to all styles, even camis and slips, you will find it a lot easier as it's almost impossible to get it over your shoulders.  As you step in, gently pull the garment up over your waist being careful not to use your fingernails, this will help smooth and flatten any lumps and bumps on the way and leave you with a lovely silhouette.

Fabric & Garment Care

Once you have worn a bamboo garment you will understand how soft and breathable it is making it the perfect choice for underwear, especially for those with sensitive skin. Bella Bodies bamboo underwear has incredible stretch and bounce back properties, meaning that it will stretch to your body with no dig in and then, once washed, will regain it's original firmness.

Needing only rainwater to grow and a fast growth cycle means bamboo is an extremely sustainable and eco friendly fibre. You will notice on our labels it says "Bamboo Viscose", viscose is the term given to any man made fibre made from wood pulp.

If you thought Bamboo Viscose was super soft and felt amazing on the skin then you will love Modal. We think it is even softer than Bamboo,. Breathable and easy care, Modal is the perfect material for keeping you cool in summer. Our garments use Lenzing Modal (a cellulose fibre) which is produced from Beech Trees specifically grown in a sustainable way and yarns are produced via the Closed Loop system (meaning water and chemicals are reused over and over to ensure that minimal water is wasted and no chemicals are released into the environment.

Keep an eye out for our Modal range set for release September 2019!

To keep your underwear looking great for many years we suggest you use a lingerie wash bag and wash on either gentle or standard wash cycle in warm water with like colours. We recommend taking out the removable pads in our bras before washing as they can get pushed out of shape.

Dry your Bella Bodies on the line. We do not recommend using a tumble dryer as the heat may damage the fibres.

Washing and drying instructions are found on the labels of all garments.

Online Shopping

If you would like to be able to access your order history and current order status and store your contact details for easier checkout we recommend you set up an account when placing your order.  It's easy to do, just follow the instructions when placing your order.

You don't need an account to shop at Bella Bodies and are welcome to checkout as a guest.

Sign up for our Newsletter! Our sign up form is at the bottom of this page.  We promise to only send you the good stuff like new products and sales as well as 10% off your first order!

We certainly can. If a product is out of stock there will be a button saying "notify me". Just click on it and add your email address and we will notify you when it's back in stock.

We endeavour to process your order as quickly as possible, so if you realise you have made a mistake please contact us at thefrontdesk@bellabodies.com.au or phone us on +61 2 9905 1462 as soon as possible so we can catch your order before it is dispatched.

We accept Visa, Mastercard, American Express and Paypal.

Once you are ready to checkout, go to your shopping cart. Fill in your contact information and select what shipping method you would like.  On the right hand side of the page is a summary of what you are purchasing and a Discount Code Box with "Apply" next to it.  Enter the discount code here and click "Apply". You will see your new total and the amount the discount comes to. Then click the "Pay Now" button.  

Note: sometimes during large sale events where we have reduced the prices directly at the product level, we will disable discount codes.  The discount codes will become active again after the sale.

Only one discount code can be used per order.

Shipping and Delivery

Orders placed before 12pm are generally dispatched the same day (except in case of large sale events where it may take an extra day to dispatch your order).

Express Post orders go via the Australia Post Express Post Network and if placed before 12pm will go out the same day.  If placed after 12pm will be dispatched the following business day.

Delivery of Express parcels should take place the day after dispatch if you are located in the Australia Post Express Post next day delivery area.  If in a more remote area it may take an extra day or so to get to you. Once your parcel is collected from Bella Bodies delivery is no longer under our control.  If you are concerned about the delivery of your order please call us and we will be happy to follow it up with Australia Post.

You can find our Shipping Rates here.

Full Delivery & Returns Policy here

Express International Shipping takes 2-4 business days between major metro areas and will generally be dispatched same day if received before 12pm AEST.

You can find our Shipping Rates here.

Full Delivery & Returns Policy here

When you place an order you will be sent an order confirmation email which will contain your tracking number and a link to the Australia Post Tracking site.  Click the link to see where your order is and an estimated delivery date.

returns & exchanges

You can return an item if it's not quite right for you within 30 days of purchase. Please include the packing list with the reason you are returning it and once received we will refund you the cost of the item.  Shipping costs are non-refundable.  

Please note knickers are not returnable for hygiene reasons.

Return address:

Bella Bodies Australia

8/84 Old Pittwater Rd

Brookvale  NSW  2100

Sometimes it's hard to get the sizing right when buying online. Our garments are generally true to size and once you know your size you can shop with confidence. If you need to go up or down a size you can return your item and request on the return form (reverse side of the packing list) the size you would like as a replacement. Cost of postage to return it to us is at your cost but we will cover the cost of postage to send out your replacement garment. 

We cannot exchange for a different product but you can return a product for a refund and then re-order the item you want (not applicable to knickers and the item must be unworn as per our return policy).

We will accept returns up to 30 days from the date of purchase. The garment must be unworn, with tags attached and in the original packaging. For hygiene reasons we are not able to accept returns of knickers.

Size Guide

All Bella Bodies Styles except the Lace Wirefree Bra

* Note - please check the product page for any Style specific guidelines re sizing.

Small Medium Voluptuous Very Voluptuous Extra Voluptuous
T-Shirt or Jeans size 8-10 12-14 16-18 18-20 20-22

If between sizes and larger than a DD cup we suggest going up to the next size in our crop style bras.

 

Lace Wirefree Bra

Our wirefree lace bras are true to size and run very close to Triumph and Simone Perele which tend to be a little broader in the back. Sizes 12 to 22 from a B to E cup.

Use the Chart below to determine your correct size.

Ruby Lace Bra Size Chart, Bella Bodies Australia